Privacy Policy

Last Updated: Y-m-d

Welcome to Upcomingtrader ("I", "we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you how we handle your personal data, your privacy rights, and how the law protects you. Please use the Glossary to understand the meaning of some of the terms used in this Privacy Policy.

Data We Collect About You

We collect and process personal data about you when you interact with us and our products and when you purchase goods and services from us. The personal data we process includes:

Your name
Your email, phone number, and address.
Payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us;
Your browsing history on our website
Information about your preferences and interests

How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct interactions: You may give us your identity, contact, and financial data by filling in forms or during correspondence with us.
Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your device, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.

How We Use Your Data

We will only use your personal data when the law allows us to. We use your personal data to:

Process and deliver your order
Manage your relationship with us
Provide and improve our services
Personalize your experience on our website
For market research
To ask for ratings, reviews of services or products
To recommend products or services which may be of interest to you, and to send you marketing communications, where we have the required permission to do so

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to receive a copy of the personal data we hold about you, the right to request that we delete personal data held on you (where we have no good reason to continue to process it), and the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you.

Confidentiality of Members-Only Content and Account Security

Our platform offers various items for sale, which may include access to exclusive members-only content, digital tools, and proprietary information ("Members-Only Content").

Confidentiality: Members-Only Content is provided for your personal, non-commercial use only. It is considered confidential information. You agree not to share, distribute, reproduce, publicly display, sell, or otherwise disseminate any Members-Only Content to any third party.
Copyright: All Members-Only Content is the intellectual property of Upcomingtrader and is protected by copyright laws. Unauthorized use or distribution is strictly prohibited.
Account Responsibility and Termination: You are responsible for maintaining the confidentiality of your account credentials. The unauthorized sharing or leaking of Members-Only Content or any other confidential information associated with your account is a serious breach of our terms. We reserve the right to immediately terminate your account and access to our services, without refund, if such a breach is detected or reasonably suspected.

Refund Policy and 14-Day Money-Back Guarantee

We offer a conditional 14-Day Money-Back Guarantee for our digital charting tools and software ("Products"). We want you to be satisfied with your purchase, and this guarantee is designed to give you an opportunity to reconsider your purchase before fully committing by accessing the digital content.

Eligibility for a Refund under the 14-Day Money-Back Guarantee:

You are eligible for a full refund if you meet ALL of the following conditions:

You request the refund within fourteen (14) calendar days of your original purchase date.
You have NOT logged into your designated client area or any backend system provided for accessing the Product(s).
You have NOT downloaded any part of the Product files.
You have NOT activated or attempted to activate any license key provided for the Product(s).

How the Guarantee Works / When a Sale Becomes Final:

Our Products are digital downloads. Due to the immediate, irretrievable nature of digital content once accessed, the sale is considered final, and you will no longer be eligible for a refund under this 14-Day Money-Back Guarantee (even if within the 14-day period) if ANY of the following actions occur:

You log into your client area where the Product download links or license keys are provided.
You download the Product(s) or any part thereof.
You access any backend system associated with the Product(s).
You activate or attempt to activate a license key for the Product(s).

How the Guarantee Works / When a Sale Becomes Final:

You log into your client area where the Product download links or license keys are provided.
You download the Product(s) or any part thereof.
You access any backend system associated with the Product(s).
You activate or attempt to activate a license key for the Product(s).

By completing your purchase and subsequently logging in to access, downloading, or activating the Product(s), you are giving your express consent to the beginning of the supply of the digital content. You acknowledge that you thereby lose your right of withdrawal and your eligibility for a refund under this 14-Day Money-Back Guarantee.

The initial 14-day period, prior to any access or download, is offered as an opportunity to explore all potential benefits through our available product descriptions, demonstrations, and pre-sales support, and to reconsider your purchase if you choose not to proceed with accessing the digital content.

How to Request a Refund (if eligible):

To request a refund under the conditions stated above, please contact our support team at our contact form within the 14-day period, providing your order number. We will verify if the conditions for a refund have been met.

Exceptions:

This refund policy does not affect any statutory rights you may have that cannot be waived, such as if the Product is proven to be fundamentally not as described or non-functional due to faults on our part that we are unable to rectify in a timely manner.

We encourage customers to review all product information, available demonstrations, and contact us with any pre-sales questions before making a purchase and subsequently accessing the Product(s).

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.

Use of Google AdWords and Other Advertising/Analytics Services

We may utilize the services of Google AdWords, along with other third-party analytics and advertisement providers, to promote our Services across the internet and within various applications. These entities employ cookies, web beacons, device identifiers, and other technologies to amass information about your interaction with our Services and other websites or applications.

This data, which may include your IP address, web browser details, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information, allows us and other parties to analyze and track data, gauge the popularity of certain content, deliver advertising and content aligned with your interests on our Services and other websites, and gain a better understanding of your online activity.

In the context of Google AdWords, we may use remarketing services to advertise on third party websites (including Google) to previous visitors of our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Any data collected will be used in accordance with our own privacy policy, as well as Google’s privacy policy.

For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. If you'd like to know more about how Google uses this data and how you can control information sent to Google, check out Google's privacy policy and ads settings.

Changes to This Privacy Policy and Your Duty to Inform Us of Changes

We may make changes to this Privacy Policy from time to time. We will post any changes to our site, or notify you of any changes if legally required to do so.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Queries, Requests, and Concerns

To exercise your legal rights or if you have any questions about this Privacy Policy or our terms, please contact us.